Challenges:
WhatsApp is the most widely used product for chat, with around 1.5 billion users worldwide. It’s not easy to do changes due to acceptance of the app for its simplicity and making it limited to chat only.
As a product with 1.5 billion users, the biggest challenge is adding/removing features. Now if we look at the present condition, users are using the app for chat mostly.
How can we design UI/UX to enhance the experience and help resolve privacy concerns?
TWO known issues with the collected data:
1. Increase user engagement to view WhatsApp status of others.
2. Promote users to post at WhatsApp’s story.